• Online Courses: first, if your instructor has an instructional website, go there and read any special announcements and directions. Most instructors will then direct you to How to Login to Blackboard to find out how to login to Blackboard. If you just enrolled in the course(s) through Class-Web, note that it takes about 4 hours to be uploaded into Blackboard (if you registered past 5pm, or during the weekend, please wait until the following morning to login to Blackboard). If you need additional help, use our Request Help.
   
• On-campus Class:  Because not all instructors use Blackboard or use it from the beginning of the semester, you should wait until your instructor directs you to login to Blackboard. Only instructors who submit a request will have a Blackboard course site. If your instructor uses Blackboard, they should have provided you a handout or directed you to How to Login to Blackboard.

Your course(s) uses Blackboard if:

• It's an online or hybrid course as indicated in the schedule of classes in ClassWeb. 
• You went to your on-campus course meeting(s) AND your instructor told you to login to Blackboard. For on-campus courses, instructors use Blackboard only if they request a site, so students should only login to Blackboard if their instructor directs them to do so. Instructors should have provided you the 1-page handout, "Logging In to Blackboard"

How do I login to Blackboard?

Click on How to Login and complete ALL steps, especially entering your email address.

If you just registered through Class-Web, please wait about four hours (if it is past 8pm, wait until after 5am the following morning) before attempting to login to Blackboard.  More specifically, students are uploaded to Blackboard during the following times: 8am, 12pm, 4pm, 8pm, and 11pm (including weekends and holidays). So for example, if it is 8:45am, you must wait until right after 12pm to login to Blackboard.  If you have waited more than four hours (except between 8pm and 5am) and you still can't login, check the next section for common causes to error messages, or Request Help.

If you tried to login and received one of the following error messages, read on for what you can do to correct the problem.

• "An error occurred while the system was processing this login request"
   
  • This error message has to do with the USERNAME
  • Is this for a term that hasn't begun yet? You will not be able to access future-term courses until the term begins. If you have never had a class in Blackboard at Chabot before, you won't be "uploaded" to the system until about 1 week prior to the start of classes.
  • Are you sure you typed in your username correctly?
  • Are you sure there are no extra spaces (do not copy/paste your password).
  • Did you just enroll in the course?.
  • Are you sure that your instructor has a site in Blackboard?. 
  • None of the above apply? Request Help.
     
• "Could not login. You have not provided valid authentication credentials" 
   
  • This error message has to do with the PASSWORD
  • Did you follow the password format?
  • Are you sure that your "Caps Lock" key is turned off? (password must be lowercase)
  • Are you sure there are no extra spaces (do not copy/paste your password).
  • Had you changed your password from the default? Try to reset your password.
  • None of the above apply? Request Help.
     
• "There was a problem with this login request. Contact the system administrator. "
   
  • You have the wrong login page as your bookmark/favorite. Make sure you begin with http://clpccd.blackboard.com and not the next page. If you corrected your bookmark/favorite and you still have to login twice, you may also try clearing your cache settings (opens in a new window).
     
• "An error occurred in the authentication module: Error occurred while trying to lookup the current session."
   
  • Your browser is caching the old login session cookie. The login fails because the session number in the cookie has been deleted. clear your cache settings, and be sure that your browser checks for an updated version of the page every time (Tools > Internet Options > General Tab > Browsing history > Settings > select "Every time I visit the webpage" ).

If you find that you have to login twice, most likely you have the wrong login page as your bookmark/favorite. Make sure you begin with http://clpccd.blackboard.com and not the next page. If you corrected your bookmark/favorite and you still have to login twice, you may also try clearing your cache settings (opens in a new window).

Still having login or Blackboard display problems? Try these:

• clearing your cache settings
• Test goes blank? Make sure to turn off the pop-up blocker in Internet Explorer

What can I do if I forget my password?

• Click on Forgot Password? and follow the steps.
• Fill out the Help Request Form here.

My first or last name is only one letter - what is my password?

As long as you only have 1 letter as your first or last name, and it is not a 2-part first name (for example, say your first name is F Murray), then the password length would be less than 8 characters. For example, if your first name is "J" and your last name is "Johnson" and your W number is 123456789, your password would be jjo6789 (only 7 characters). If you still have problems logging in, complete our Help Request form.

I can login, but I do not see the course(s) that I am enrolled in.

Review each item:

• You will not be able to access future-term courses in Blackboard until the term begins.
• Are you sure the class is not a late-start class?  Check Class-Web.
• Did you just register?  If you just registered through Class-Web, please wait about four hours (if it is past 8pm, wait until after 5am) before attempting to login to Blackboard.  More specifically, students are uploaded to Blackboard during the following times: 5am, 8am, 12pm, 4pm, or 8pm (including weekends). So for example, if it is 8:45am, you must wait until 12pm to login to Blackboard.  If you have waited more than four hours (except between 8pm and 5am) and you still can't login, Request Help.
• If an online course, did you check to see if your course requires an on-campus meeting prior to logging into Blackboard (i.e. some English 1A courses)? Check the How to Begin your Online Course webpage to make sure.
• Are you sure the instructor uses Blackboard?
• If you are certain you are either enrolled in an online course and/or you are certain that your instructor is using Blackboard, it is possible that the instructor has not yet made the course site available to students. Whether an online course or on-campus course, check to see if your instructor has a website for more information or find your instructor contact information and contact the instructor and ask them if their Blackboard course site is available.
• If none of the above applies, Request Help.

How do I enter my email address in Blackboard?

1. Once you are in logged in to your Blackboard account, look on the left-hand side of the screen for a list of “Tools” menu items. Click on the last item Personal Information.
2. Click Edit Personal Information.
3. Enter your e-mail address, deleting the generic one that is there. This will be your email address for the entire Blackboard system. You can change this email address at any time.
4. Click Submit, then at the next screen, click OK.
5. You will be taken back to the Personal Information page. Click Change Password.
6. Enter your own unique password in both password fields.
7. Click Submit at the bottom. At the next two screens, click OK.

Once you are in logged in to your Blackboard account, look on the left-hand side of the screen; click "View Grades."

Simply click on the "Logout" button near the top of your screen. The "Logout" icon looks like an open door. Make sure to log out and not just close your browser, especially if you are using a public or shared computer.