Financial Aid Office

Chabot Debit Card

Higher One Banking Holiday-Monday September 6th 2010. Students disbursed Monday, August 30th have an anticipated Refund date of Tuesday, September 7th.

Why do I need to set my refund preference?

 All students attending Chabot College and who have applied for financial aid will receive a card by mail. It is very important that students activate their refund preference upon receiving the card, to get their financial aid refund. If the student is eligible for financial aid, the amount of financial aid disbursed is called a "refund".  Upon receiving the card, the student sets their refund preference to set how s/he will receive the funds awarded.

What are my refund preference options?

There are three ways students may receive their refunds; Easy refund, ACH Transfer, and Paper check.

1.  If you select the Easy Refund, the money will be available within 24 hours, sometimes within minutes, on your Chabot Debit Card and free checking account.

2.  If you choose the ACH Transfer Preference, Higher One sends the ACH to the Federal ACH Clearing House.  With an ACH Transfer, it may take 2-3 business days for the transaction to be processed and made available to you by your bank.  To activate ACH please make sure your computer is connected to a printer to print out the ACH form you must mail to Higher One.

3.  If you choose the Paper Check Option, Higher One processes the check and prepares it for mailing (checks mailed are processed within the same or next business day depending on when the refund file was received.) With a check, the U.S. mail could take 5-7 business days. 

How do I contact Higher One?

If you select the "Easy Refund" preference any online banking questions must be made to Higher One, not the Financial Aid Office.

Customer Service Phone Number:
1-866-751-7726

Customer Service Mailing Address:
Higher One, Inc.
25 Science Park
Box 201
New Haven, CT 06511

(Hours of Operation M-F 8am-8pm ET)
Automated Services Line is available 24 hours a day, 7 days a week

Website: www.chabotdebitcard.com

Contact our Financial Aid Office if:

• Need assistance setting up your refund preference

• Need to verify your ID-must come in to the office

• Order a Card (There is a $20 fee for replacement/duplicate cards)

• Need assistance resetting your pin/password.

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